A key session, Workshop Part 1: The Science of Sales with Secured Assets Network (VisMin), brought together participants from across the VisMin network to deepen their understanding of effective selling anchored on empathy and insight. The session emphasized the value of intentional listening, meaningful client engagement, and aligning solutions with real customer needs. 
 
Facilitated by UnionBank Talent Capability Manager, Duane Ani, the workshop reinforced that strong client relationships begin with understanding. By listening more intentionally, practicing empathy, and asking the right questions, UnionBankers are better equipped to identify client needs and offer the most relevant products and services. This approach not only strengthens rapport but also drives more purposeful and effective sales conversations.

Through initiatives like the Sales Academy, UnionBank continues to foster a culture of knowledge and self-paced learning—empowering UnionBankers to build new strengths, pursue purpose-driven roles, and sharpen client engagement. This is how the Bank continues to reimagine banking: by equipping its people to deliver the right solutions that create stronger, more impactful outcomes for clients.

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